Live Chat Manager

Job Description:

Al Hokair Group is seeking a skilled Live Chat Manager to join our team in Medina, SA on a part-time basis. As a Mid-to-Senior Level professional with at least 6 years of experience in customer service and online communication, you will be responsible for managing our live chat platform to provide exceptional customer service and support.

Responsibilities: - Manage and oversee the live chat platform, ensuring timely responses to customer inquiries and concerns - Train and supervise a team of live chat agents to maintain quality service standards - Develop strategies to optimize the live chat system for improved efficiency and customer satisfaction - Monitor chat interactions to identify trends, challenges, and opportunities for improvement - Collaborate with other departments to address customer issues and provide solutions - Analyze chat data to generate meaningful insights and recommendations for business growth - Stay up-to-date on industry trends and best practices in live chat management

Requirements: - 6+ years of experience in customer service, with a focus on live chat support - Proven track record of effectively managing a live chat platform and a team of chat agents - Strong communication skills, with the ability to adapt to various communication styles - High level of attention to detail and accuracy in chat responses - Driven and motivated to provide exceptional customer service and support - Ability to work in a fast-paced environment and handle multiple chat conversations simultaneously - Proficiency in chat management software and tools - Bachelor's degree in a relevant field preferred

Personality Traits: - Adaptable: Able to adjust to changing circumstances and customer needs - Driven: Motivated to surpass customer expectations and achieve team goals

Soft Skills: - Strong communication skills to effectively interact with customers and team members - Attention to detail to ensure accurate and thorough chat responses

Benefits: - Training & professional development opportunities to enhance skills and expertise - Profit sharing to reward hard work and dedication - Parental leave to support work-life balance

Working Environment: - Al Hokair Group is committed to cultivating leaders who foster inclusivity and mentorship within the team. We value diversity and strive to create a supportive and collaborative work environment.

Equal Opportunity Statement: Al Hokair Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We encourage individuals from all backgrounds to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.