Live Chat Manager - Work from home

Job Description:

SABIC is seeking a talented Live Chat Manager to work remotely from Medina, SA on a part-time basis. As a mid-to-senior level professional with a minimum of 8 years of experience in customer service and team management, you will play a crucial role in overseeing our live chat support operations.

Responsibilities: - Manage a team of live chat agents, ensuring they meet performance targets and deliver exceptional customer service - Develop and implement strategies to optimize live chat processes and improve efficiency - Monitor chat interactions to identify trends, issues, and opportunities for improvement - Collaborate with other departments to ensure seamless communication and resolution of customer inquiries - Conduct regular performance reviews and provide ongoing training and coaching to team members - Stay up-to-date on industry best practices and technologies to enhance the live chat experience - Handle escalated customer inquiries and provide resolutions in a timely manner - Generate reports on key metrics and performance indicators to assess team effectiveness

Requirements: - Previous experience in a customer service or live chat management role - Proven track record of successfully leading a team and achieving goals - Excellent communication and interpersonal skills - Strong organizational and analytical abilities - Ability to work independently and prioritize tasks effectively - Proficiency in using live chat software and CRM systems - Hardworking and driven mindset, with a passion for delivering exceptional customer service - Strong research skills and the ability to make informed decisions

Benefits: - Vision insurance - Joining Bonus - Relocation allowance

Working Environment: Join a company that transcends borders and promotes collaboration on a global scale. At SABIC, you will have the opportunity to work with professionals from diverse backgrounds and contribute to innovative solutions that make a positive impact on the world.

Equal Opportunity Statement: SABIC is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: July 14, 2024

If you meet the requirements and are ready to take on this exciting opportunity, apply today to join the SABIC team as a Live Chat Manager!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.