Live Chat Officer

The National Water Company in Medina, SA is seeking a part-time Live Chat Officer to join our team at the Associate Level. The ideal candidate will have at least 3 years of experience in a customer service or communications role, with a strong ability to communicate effectively in a fast-paced environment.

Responsibilities: - Respond to customer inquiries and provide support through live chat on our website - Manage multiple chat sessions simultaneously while maintaining a high level of professionalism - Collaborate with other team members to escalate issues as needed - Develop and maintain a comprehensive knowledge of our products and services to provide accurate information to customers - Identify opportunities for improvement in the customer service process and implement innovative solutions - Meet and exceed performance metrics related to response times and customer satisfaction

Requirements: - Independent and energetic personality traits to thrive in a fast-paced environment - Strong project management skills to prioritize and multitask effectively - Ability to think creatively and put forward innovative ideas to improve processes - Excellent written communication skills with a strong attention to detail - Experience working with live chat software or similar customer communication tools - Knowledge of customer service best practices and a commitment to providing exceptional service - Ability to work remotely and adapt to changing working conditions

Benefits: - Vision insurance - Remote work flexibility - Paid overtime

Working Environment: At the National Water Company, we strive for excellence and uphold high standards in all our endeavors. Our team is committed to providing top-quality service to our customers and supporting each other in a collaborative and dynamic work environment.

Deadline to Apply: July 4, 2024

Equal Opportunity Statement: The National Water Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.