Live Chat Officer

Job Description:

We are looking for a dynamic and energetic Live Chat Officer to join our team at Al Tazaj in Medina, SA. As a part-time Associate Level employee, you will be responsible for handling live chat inquiries from customers and providing exceptional customer service.

Responsibilities: - Engage with customers through live chat to address their inquiries, resolve issues, and provide information about our products and services - Ensure timely and accurate responses to customer inquiries to maintain high customer satisfaction levels - Work collaboratively with team members to share knowledge and best practices for improving customer interactions - Use decision-making skills to handle complex customer issues and escalations effectively - Utilize your confident and energetic personality to engage customers and create positive interactions - Collaborate with other departments to gather information and provide solutions to customer inquiries - Continuously improve your knowledge of company products and services to better assist customers - Maintain accurate records of customer interactions and follow-up as needed

Requirements: - Proven experience in a customer service role, with at least 3 years of experience - Strong communication skills, both written and verbal - Ability to work in a fast-paced environment and handle multiple chat conversations simultaneously - Energetic personality and confidence to engage with customers effectively - Strong teamwork skills and ability to collaborate with others to achieve common goals - Strong decision-making skills and ability to handle challenging customer interactions - Proficiency in using live chat software and other customer service tools - Knowledge of customer service best practices and techniques

Benefits: - Profit sharing opportunities - Joining bonus for new hires - Retirement plan options

Working Environment: At Al Tazaj, we encourage calculated risk-taking to drive innovation and progress. Our team values creativity and collaboration to deliver exceptional customer service while fostering a supportive and inclusive work environment.

Deadline to Apply: Please submit your application by July 4, 2024.

Equal Opportunity Statement: Al Tazaj is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.