Live Chat Representative

Job Description:

The National Shipping Company of Saudi Arabia is seeking a driven and resourceful Live Chat Representative to join our team in Riyadh, SA. This is a part-time, entry-level position with the opportunity for growth within the company.

Responsibilities: 1. Engage with customers via live chat to provide assistance, answer queries, and resolve issues in a timely and professional manner. 2. Utilize creativity and problem-solving skills to address customer concerns and provide innovative solutions. 3. Demonstrate leadership qualities by taking ownership of customer interactions and ensuring a high level of customer satisfaction. 4. Collaborate with other team members to share best practices and continuously improve the customer experience. 5. Maintain a positive attitude, even in challenging situations, and uphold the company's high standards for excellence. 6. Provide feedback to management on customer trends, issues, and potential improvements to the live chat system.

Requirements: 1. Strong communication skills and the ability to multitask effectively in a fast-paced environment. 2. Excellent customer service skills and a passion for helping others. 3. Must be resourceful and motivated to succeed in a dynamic work setting. 4. Demonstrated creativity in problem-solving and finding solutions to customer inquiries. 5. Willingness to learn and adapt to new technologies and systems. 6. Ability to work independently and as part of a team to achieve common goals. 7. Must uphold high ethical standards and maintain confidentiality of customer information.

Benefits: 1. Remote work flexibility to accommodate your schedule. 2. Profit-sharing opportunities based on performance. 3. Company-provided transportation for on-site meetings and training sessions.

Equal Opportunity Statement: The National Shipping Company of Saudi Arabia is an equal opportunity employer and is committed to creating a diverse and inclusive workplace for all employees. We welcome applications from individuals of all backgrounds and strive to provide a supportive and inclusive environment for everyone.

Deadline to apply: 2024-06-25

Join our team and be part of a company that values excellence and innovation in all aspects of our business. Apply now to become a Live Chat Representative with the National Shipping Company of Saudi Arabia.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.