Live Chat Specialist

As a Live Chat Specialist at National Water Company in Mecca, SA, you will be responsible for providing exceptional customer service and support through online chat communication. This part-time Associate Level position requires a minimum of 2 years of experience in a customer service role.

Responsibilities: - Engage with customers through live chat to assist with inquiries, provide information, and resolve issues in a timely and professional manner - Utilize strategic planning to help customers navigate through products and services offered by the company - Manage and prioritize multiple chat conversations simultaneously to ensure all customers are assisted efficiently - Collaborate with other team members to ensure a consistent and positive customer experience - Maintain a positive attitude and demeanor while interacting with customers and resolving their concerns - Continuously adapt to changing customer needs and feedback to improve the overall chat support experience

Requirements: - Resourceful and adaptable personality traits to effectively handle various customer situations - Strong soft skills in strategic planning and people management to provide personalized and efficient customer support - Excellent written communication skills with the ability to type quickly and accurately - Proficiency in using live chat software and other customer support tools - Ability to work well under pressure and remain calm in challenging situations

Benefits: - Free accommodation provided by the company - Retirement plan options for long-term financial security - Travel and spending expenses covered for work-related activities

Working Environment: - Dedicated to understanding and exceeding customer expectations - Supportive team environment focused on collaboration and continuous improvement

Deadline to Apply: - May 25, 2024

Equal Opportunity Statement: National Water Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We value diversity in our workforce and encourage all qualified individuals to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.