Live Chat Specialist

As a Live Chat Specialist at National Water Company in Mecca, SA, you will be responsible for providing exceptional customer service and support to online users through our live chat platform. This part-time position at the Associate Level requires a minimum of 4 years of experience in a customer service role.

Responsibilities: - Respond to customer inquiries and resolve issues promptly and professionally via live chat - Provide product information, answer questions, and assist with online purchases - Utilize strong communication skills to effectively assist customers and ensure a positive online experience - Collaborate with other team members to address complex customer issues and escalate as needed - Maintain accurate records of customer interactions and feedback - Stay up-to-date on product knowledge and company policies to provide accurate information to customers

Requirements: - Confident and driven personality with a strong desire to deliver exceptional customer service - Excellent planning and negotiation skills to effectively problem-solve and address customer concerns - Previous experience in a customer service role, preferably in an online or e-commerce setting - Proficiency in using live chat systems and other customer service tools - Ability to work independently and as part of a team in a fast-paced environment

Benefits: - Company transportation provided for part-time employees - Paid sick leave for eligible employees - Free food provided during work hours

Working environment: Join National Water Company and be part of a team that pioneers change and sets industry benchmarks in the water industry. You will have the opportunity to make a positive impact on our customers and contribute to our company's success.

Equal opportunity statement: National Water Company is an equal opportunity employer and is committed to creating an inclusive environment for all employees. We celebrate diversity and do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. All qualified candidates are encouraged to apply.

Deadline to apply: July 14, 2024

We look forward to welcoming a confident and driven Live Chat Specialist to our team at National Water Company in Mecca, SA. Apply now to join us in providing exceptional customer service and setting industry benchmarks in the water industry.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.