Online Account Support Manager

Job Description:

We are looking for a dynamic Online Account Support Manager to join our team at Saudi Railways Organization in Jeddah, SA. As a part-time position with a mid-to-senior level of seniority, the ideal candidate should have at least 7 years of experience in a similar role.

Responsibilities: - Manage a team of online account support representatives to ensure excellent customer service and satisfaction - Develop and implement strategies to improve online account management processes - Monitor and analyze key performance indicators to identify areas for improvement - Collaborate with other departments to ensure seamless integration of online account support services - Provide leadership and guidance to the team, fostering a culture of ongoing learning and development - Handle escalated customer issues and provide resolutions in a timely manner - Develop and implement strategic plans to drive online account growth and retention

Requirements: - Bachelor's degree in Business Administration or a related field - Proven experience in a similar role with at least 7 years of experience - Strong leadership and strategic planning skills - Resilient and confident personality traits - Excellent communication and interpersonal skills - Ability to multitask and prioritize workload effectively - Experience working in a fast-paced environment - Proficiency in Microsoft Office Suite and CRM software

Benefits: - Gym membership - Company transportation - Visa sponsorship

Working Environment: At Saudi Railways Organization, we value personal and professional growth. We encourage a culture of ongoing learning and development to support our employees in achieving their career goals.

Deadline to Apply: July 4, 2024

Equal Opportunity Statement: Saudi Railways Organization is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other legally protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.