Online Account Support Manager

Job Description:

We are looking for a dynamic and experienced Online Account Support Manager to join our team at the National Shipping Company of Saudi Arabia in Riyadh. As a part-time role with mid-to-senior level seniority, this position requires at least 6 years of relevant experience in the field.

Responsibilities: - Manage online accounts for the company, including responding to customer inquiries, resolving issues, and ensuring customer satisfaction. - Collaborate with internal teams to address any account-related concerns and provide support as needed. - Analyze account data and metrics to identify opportunities for improvement and growth. - Develop strategies to increase online account engagement and retention. - Stay up-to-date on industry trends and best practices to enhance the online account support process.

Requirements: - Energetic and hardworking personality traits are essential for success in this role. - Strong cooperation and problem-solving skills are necessary to effectively manage online accounts. - Excellent communication and customer service skills. - Proven track record of success in managing online accounts. - Familiarity with online account management tools and platforms. - Bachelor's degree in a related field is preferred.

Benefits: - Joining Bonus for new hires. - Paid Time Off (PTO) for work-life balance. - Free food provided during working hours.

Working Environment: At our company, we strive to inject a sense of joy and vibrancy into the work environment. We believe that a positive and collaborative atmosphere leads to greater productivity and employee satisfaction.

Deadline to Apply: Please submit your application by June 29, 2024.

Equal Opportunity Statement: We are an equal opportunity employer and value diversity in our workforce. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.