Online Account Support Specialist

Job Description:

Kudu Company for Food and Catering is seeking an Online Account Support Specialist to join our team in Mecca, SA. This part-time entry-level position is ideal for individuals who are independent, reliable, cooperative, and possess strong communication skills. The Online Account Support Specialist will be responsible for providing support to customers with their online accounts, ensuring a positive and seamless experience.

Responsibilities: - Assist customers with creating and managing online accounts - Troubleshoot and resolve issues related to online account access and functionality - Provide guidance on how to navigate the online platform - Respond to customer inquiries and concerns via email or live chat - Collaborate with the IT team to escalate technical issues as needed - Maintain accurate records of customer interactions and transactions - Identify opportunities for improvement in the online account support process - Uphold the highest standards of ethical conduct and integrity in all interactions with customers

Requirements: - High school diploma or equivalent - Strong communication skills, both written and verbal - Ability to work independently and as part of a team - Basic knowledge of online account management systems - Prior customer service experience is a plus, but not required - Must be reliable and able to work flexible hours - Must have a positive attitude and a willingness to learn

Benefits: - Paid overtime for hours worked beyond the standard schedule - Relocation allowance for eligible candidates - Life insurance coverage - Opportunity for growth and advancement within the company

Equal Opportunity Statement: Kudu Company for Food and Catering is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment without regard to any of these characteristics.

Deadline to apply: July 14, 2024

Join our team and make a difference in the online account support experience for our customers!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.