Online Call Center Assistant

Job Description:

The Online Call Center Assistant at Almarai Company in Medina, SA will be responsible for providing top-notch customer service to individuals contacting the company via online channels. This entry-level position is ideal for someone looking to gain experience in customer service and communication skills.

Responsibilities: - Answer incoming calls, emails, and online chats from customers in a professional and timely manner - Provide accurate information and assistance to resolve customer inquiries and issues - Document customer interactions and maintain accurate records in the company database - Collaborate with other team members to ensure a seamless customer experience - Identify and escalate priority issues to management as needed - Assist in updating and maintaining knowledge base articles for customer self-service - Conduct customer satisfaction surveys to gather feedback and identify areas for improvement

Requirements: - 1 year of experience in a customer service or call center role is preferred - Resilient and reliable personality traits to handle challenging customer interactions - Strong analytical and planning skills to effectively address customer needs - Excellent communication skills, both written and verbal - Ability to multitask and prioritize tasks in a fast-paced environment - Proficiency in using computer systems and software, including Microsoft Office Suite - High school diploma or equivalent required

Benefits: - Relocation allowance for eligible candidates - Company-provided transportation for part-time employees - Life insurance coverage for all employees - Opportunities for unlimited personal and professional growth in a supportive working environment

Equal Opportunity Statement: Almarai Company is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status.

Deadline to Apply: June 26, 2024

If you meet the requirements and are eager to kickstart your career in customer service, apply for the Online Call Center Assistant position at Almarai Company today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.