Online Call Center Associate

Job Description:

We are seeking a detail-oriented and customer-focused Online Call Center Associate to join our team at Al Gosaibi Bros. in Jeddah, SA. As an entry-level associate, you will be responsible for providing excellent customer service over the phone and through online channels. This is a part-time position with opportunities for growth and development within the company.

Responsibilities: - Provide exceptional customer service through phone calls, emails, and online chat - Resolve customer inquiries, issues, and complaints in a timely and professional manner - Assist customers with product information, order status, and technical support - Process orders, returns, and exchanges - Maintain accurate records of customer interactions and transactions - Collaborate with team members to ensure customer satisfaction and achieve KPIs - Stay informed about company products, promotions, and policies - Continuously improve customer service skills and knowledge through training and development opportunities

Requirements: - Strong communication skills, both verbal and written - Excellent customer service skills and a positive attitude - Ability to multitask and prioritize in a fast-paced environment - Resourceful and adaptable to changing priorities - Persuasion skills to effectively address customer concerns and achieve desired outcomes - Basic project management skills to handle multiple tasks simultaneously - High school diploma or equivalent - Previous experience in customer service or call center is a plus, but not required

Benefits: - Parental leave for new parents - Paid overtime opportunities - Employee discounts on company products - Opportunities for career advancement and professional development

Working Environment: Join our team at Al Gosaibi Bros. and be part of a high-energy workplace focused on delivering impactful results. Our collaborative and supportive environment encourages growth and success for all team members.

Deadline to apply: 2024-07-13

Equal Opportunity Statement: Al Gosaibi Bros. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.