Online Call Center Representative

Job Description:

As an Online Call Center Representative at Saud Consult, you will be responsible for providing exceptional customer service to clients through various online platforms. Your duties will include answering incoming calls, responding to emails, and assisting customers with inquiries and concerns.

Responsibilities: - Respond to customer inquiries via phone, email, and chat - Provide information about company products and services - Assist customers with placing orders and resolving issues - Maintain accurate records of customer interactions and transactions - Follow up with customers to ensure satisfaction - Meet or exceed performance metrics and goals - Collect and report customer feedback to management

Requirements: - 4 years of experience in a customer service role - Strong communication skills - Proficient in Microsoft Office and CRM software - Ability to multitask and prioritize tasks effectively - Driven and independent - Critical thinking skills - Presentation skills

Benefits: - Relocation allowance - Disability insurance - Retirement plan - Performance-based recognition and rewards

Equal Opportunity Statement: Saud Consult is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

If you meet the requirements and are interested in joining our team, please apply by the deadline stated above. We look forward to receiving your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.