Online Chat Support Associate

Job Description:

Panda Retail Company is currently seeking a reliable and motivated Online Chat Support Associate to join our team based in Riyadh, SA on a part-time basis. As an Associate Level position, the ideal candidate should have at least 4 years of experience in a similar role.

Responsibilities: - Responding to customer inquiries and providing assistance via online chat support - Resolving customer issues and answering questions in a professional and timely manner - Collaborating with team members to ensure efficient customer service - Maintaining accurate records of customer interactions and transactions - Updating customer information in the database as needed - Adhering to company policies and procedures regarding customer communication - Providing feedback to the team on ways to improve customer satisfaction

Requirements: - Strong communication skills and the ability to work well in a team environment - Previous experience in customer service or online support is preferred - Familiarity with customer relationship management (CRM) tools is a plus - Must be reliable, motivated, and able to prioritize tasks effectively - Ability to multitask and handle a high volume of customer inquiries - Excellent problem-solving skills and attention to detail

Benefits: - Company transportation for employees - Vision insurance and disability insurance coverage - Opportunities for career development and advancement within the company

Working Environment: At Panda Retail Company, we prioritize quality in all aspects of our work, products, and services. Our team is committed to providing exceptional customer service and creating a positive experience for every customer interaction.

Deadline to Apply: Please submit your application by April 9, 2024.

Equal Opportunity Statement: Panda Retail Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We value diversity and inclusivity in our workplace.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.