Online Client Service Assistant

Job Description:

Saudi Post is currently seeking a dynamic and energetic Online Client Service Assistant to join our team in Mecca, SA. This part-time position at the Associate Level is ideal for individuals with at least 4 years of experience in customer service and client relations.

Responsibilities: - Assist clients with online inquiries and technical support via email, chat, and phone - Provide personalized service to clients, addressing their needs and concerns in a timely and professional manner - Manage online client accounts, update information, and process orders as needed - Collaborate with cross-functional teams to ensure a seamless online client experience - Conduct research and analysis to identify and recommend improvements to the online client service process - Stay updated on industry trends and best practices to continuously enhance the online client service experience

Requirements: - Energetic and motivated individual with a passion for delivering exceptional client service - Excellent communication skills and a high level of professionalism - Strong organizational skills and attention to detail - Ability to work well in a team environment and collaborate with diverse stakeholders - Creativity in problem-solving and a proactive approach to handling client inquiries - Proficiency in Microsoft Office and experience with online client management systems - Bachelor's degree in a related field is preferred

Benefits: - Paid sick leave - Free accommodation - Travel opportunities within Saudi Post network

Working Environment: At Saudi Post, we embrace a culture that challenges norms and encourages bold thinking. Our team is composed of passionate individuals who are dedicated to delivering the best client service experience possible. We value teamwork, creativity, and continuous improvement.

Deadline to Apply: July 5, 2024

Equal Opportunity Statement: Saudi Post is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.