Online Client Service Manager

Job Description:

United Electronics Company is seeking a talented and experienced Online Client Service Manager to join our team in Riyadh, SA. As a Mid-to-Senior Level position, the Online Client Service Manager will be responsible for overseeing the online client service operations of the company, ensuring a high level of customer satisfaction and retention.

Responsibilities: - Develop and implement strategies to enhance the online client service experience - Manage a team of online client service representatives and ensure they are meeting performance goals - Monitor client satisfaction and feedback and implement improvements as needed - Collaborate with other departments to ensure seamless online client service operations - Analyze data and trends to identify areas for improvement and implement solutions - Stay up to date on industry trends and best practices in online client service - Drive revenue growth through excellent online client service and retention strategies - Provide regular reports and updates to senior management on online client service performance

Requirements: - Bachelor's degree in Business Administration or related field - 7+ years of experience in online client service management or a related field - Strong leadership skills and the ability to motivate and drive a team - Excellent communication and interpersonal skills - Driven and motivated with a strong focus on achieving results - Strategic planning and analysis skills - Ability to work in a fast-paced environment and adapt to changing priorities - Experience with CRM systems and online client service platforms

Benefits: - Travel opportunities - Joining Bonus - Company transportation

Working Environment: At United Electronics Company, we are committed to paving the way for diversity and inclusivity, creating a culture of belonging where all employees feel valued and respected. We believe in providing equal opportunities for all individuals, regardless of race, gender, age, religion, or background.

Deadline to Apply: July 4, 2024

Equal Opportunity Statement: United Electronics Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are treated with respect and dignity.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.