Online Client Support Representative

Job Description:

We are looking for a dedicated and passionate Online Client Support Representative to join our team at Saudi Post in Mecca, SA. As an Associate Level position, the ideal candidate should have at least 3 years of experience in a customer support role. The Online Client Support Representative will be responsible for providing exceptional customer service to our online clients through various channels such as email, chat, and phone.

Responsibilities: - Responding to customer inquiries and concerns in a timely and professional manner - Troubleshooting and resolving technical issues related to our online platforms - Assisting customers with account management and order processing - Providing product recommendations and information to customers - Collaborating with other departments to ensure customer satisfaction - Maintaining accurate records of customer interactions and transactions

Requirements: - 3 years of experience in customer support or a related field - Strong project management skills - Excellent analysis skills - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office Suite - High school diploma or equivalent

Benefits: - Dental insurance - Travel opportunities - Paid Time Off (PTO)

Working Environment: At Saudi Post, we strive to pave the way for diversity and inclusivity, creating a culture of belonging where everyone feels valued and respected. Our team is dedicated to providing a supportive and inclusive work environment for all employees.

Deadline to apply: 2024-05-11

Equal Opportunity Statement: Saudi Post is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, disability, national origin, or any other characteristic protected by law. All qualified applicants will receive consideration for employment without regard to any of these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.