Online Client Support Representative

Job Description:

We are seeking a part-time Online Client Support Representative to join our team at Saudi Post in Medina, SA. As an Associate Level position, the ideal candidate will have at least 4 years of experience in customer service or a related field. The Online Client Support Representative will be responsible for providing support to clients through online channels such as emails, chat, and social media.

Responsibilities: - Respond to client inquiries in a timely and professional manner - Provide guidance and assistance to clients with using our online services - Troubleshoot and resolve any technical issues that clients may encounter - Maintain accurate records of client interactions and transactions - Collaborate with other team members to improve the overall client experience - Stay up-to-date on company products and services to provide accurate information to clients - Identify and escalate any issues or trends that may impact client satisfaction

Requirements: - Reliable and confident personality traits - Strong attention to detail and excellent communication skills - Previous experience in customer service or a related field - Proficiency in using online communication tools and platforms - Ability to work independently and as part of a team - Strong problem-solving skills and a positive attitude

Benefits: - Employee discounts - Free food - Company transportation

Working Environment: At Saudi Post, we strive for excellence and uphold high standards in all endeavors. Our team is dedicated to providing top-notch client support and ensuring customer satisfaction.

Equal Opportunity Statement: Saudi Post is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-05-14

If you meet the requirements and are looking to join a dynamic team in a fast-paced environment, we encourage you to apply for the Online Client Support Representative position at Saudi Post in Medina, SA.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.