Online Contact Center Associate

Job Description:

Savola Group is seeking a dedicated and resilient Online Contact Center Associate to join our team in Mecca, SA. This part-time position is perfect for entry-level candidates looking to gain valuable experience in customer service within a dynamic and fast-paced environment.

Responsibilities: - Responding to customer inquiries and concerns through online channels such as email, chat, and social media - Providing product information, troubleshooting technical issues, and processing orders - Maintaining a high level of professionalism and customer satisfaction at all times - Collaborating with other team members to resolve complex customer issues - Keeping detailed records of customer interactions and transactions - Adhering to company policies and procedures at all times

Requirements: - Minimum 1 year of customer service experience - Excellent communication skills, both written and verbal - Strong adaptability and problem-solving skills - Ability to deliver engaging presentations to customers - Proficiency in using online communication tools and systems - High school diploma or equivalent - Must be able to work in a fast-paced environment and handle multiple tasks simultaneously

Personality Traits: - Dedicated to providing exceptional customer service - Resilient in the face of challenges

Soft Skills: - Adaptability to changing customer needs and preferences - Strong presentation skills to effectively communicate with customers

Benefits: - Dental insurance - Free accommodation - Life insurance

Working Environment: - Our team is dedicated to understanding and exceeding customer expectations, creating a positive and supportive work environment for all employees.

Equal Opportunity Statement: Savola Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Deadline to Apply: May 1, 2024

If you meet the requirements and are ready to join a team that values customer satisfaction and professional growth, we encourage you to apply for this exciting opportunity with Savola Group today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.