Online Contact Center Associate

Job Description:

The Online Contact Center Associate at Saudi Binladin Group in Medina will play a crucial role in ensuring seamless communication with customers through various online platforms. As an Entry Level position, no prior experience is required, making it an excellent opportunity for individuals looking to kickstart their career in customer service.

Responsibilities: - Respond to customer inquiries and provide accurate information in a timely manner - Handle customer complaints and ensure that they are resolved effectively - Maintain a positive and professional attitude towards customers at all times - Collaborate with other team members to ensure a smooth customer service experience - Monitor online platforms for customer feedback and take necessary actions to address any issues - Assist with online order processing and tracking - Adhere to company policies and procedures related to customer service

Requirements: - Adaptability: Ability to adjust to changing priorities and work in a fast-paced environment - Motivated: Self-driven with a desire to excel in customer service - Planning: Strong organizational skills to prioritize tasks and meet deadlines - Emotional Intelligence: Ability to empathize with customers and handle difficult situations with tact - Excellent communication skills, both written and verbal - High school diploma or equivalent - Proficiency in Microsoft Office Suite and online communication tools - Ability to work well in a team environment and take direction from supervisors

Benefits: - Profit sharing opportunities - Paid overtime for extra hours worked - Company transportation for employees commuting to work

Working Environment: At Saudi Binladin Group, we value diversity and inclusivity. Our goal is to create a culture of belonging where all employees feel respected and valued. As an Online Contact Center Associate, you will be part of a team that embraces different perspectives and backgrounds, contributing to a vibrant and supportive work environment.

Equal Opportunity Statement: Saudi Binladin Group is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status.

Deadline to Apply: May 29, 2024

If you meet the requirements and are interested in joining our team as an Online Contact Center Associate, we encourage you to apply before the deadline. We look forward to welcoming passionate and dedicated individuals to our team at Saudi Binladin Group in Medina.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.