Online Contact Center Manager

Job Description:

United Electronics Company is seeking an experienced Online Contact Center Manager to join our team in Jeddah, SA. As a part-time position with a mid-to-senior level of seniority, the ideal candidate will have at least 8 years of experience in a similar role.

Responsibilities: - Manage and oversee the day-to-day operations of the online contact center, ensuring efficient and effective customer service delivery. - Develop and implement strategies to optimize customer interactions and improve overall customer satisfaction. - Lead and mentor a team of online customer service representatives, providing guidance and support as needed. - Analyze contact center metrics and KPIs to identify trends and implement improvements. - Collaborate with other departments to ensure a seamless customer experience across all channels. - Stay up-to-date on industry trends and best practices in online customer service.

Requirements: - Confident and resilient personality traits to effectively lead a team in a fast-paced environment. - Excellent presentation and communication skills to effectively communicate with both team members and customers. - Previous experience in a contact center management role, preferably in an online setting. - Strong analytical skills and the ability to use data to drive decision-making. - Bachelor's degree in Business Administration or a related field is preferred.

Benefits: - Company-provided equipment for remote work. - Paid sick leave and Paid Time Off (PTO) for work-life balance. - Opportunities for professional development and growth within the organization.

Working Environment: At United Electronics Company, we strive to nurture an entrepreneurial atmosphere, even within an established organization. We value creativity, innovation, and collaboration, and encourage our employees to think outside the box and take risks.

Equal Opportunity Statement: United Electronics Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.