Online Contact Center Representative

Job Description:

We are looking for a dedicated and resourceful Online Contact Center Representative to join our team at Hilton in Riyadh, SA. As an entry-level position, we are seeking individuals with at least 1 year of experience in customer service or a related field.

Responsibilities: - Respond to customer inquiries via chat, email, and social media in a timely and professional manner - Assist customers with booking reservations, changing existing reservations, and answering questions about our hotel services - Provide technical support to customers experiencing issues with our online booking system - Collaborate with other team members to ensure a seamless customer experience - Analyze customer feedback and provide suggestions for improvement to management - Meet or exceed established Key Performance Indicators (KPIs) for customer satisfaction and response times - Adhere to company policies and procedures at all times

Requirements: - Strong communication skills, both written and verbal - Ability to work in a fast-paced environment and multitask effectively - Excellent problem-solving skills and attention to detail - Ability to work independently and as part of a team - Basic computer skills and familiarity with Microsoft Office suite - Previous experience in a customer service role is preferred

Personality Traits: - Dedicated: Willing to go above and beyond to ensure customer satisfaction - Resourceful: Able to think creatively to find solutions to customer inquiries

Soft Skills: - Analysis: Ability to analyze customer feedback and identify areas for improvement - Cooperation: Willingness to collaborate with team members to achieve common goals

Benefits: - Parental leave - Life insurance - Vision insurance

Working Environment: Our company culture prioritizes quality in all aspects of work, products, and services. We are committed to providing a positive and supportive environment for our employees.

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to ensuring a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.