Online Customer Care Assistant

Job Description:

We are seeking a reliable and dedicated Online Customer Care Assistant to join our team at Al Rajhi Holding Group in Jeddah, SA. As an entry-level position, no prior experience is required, making this a great opportunity for those looking to start their career in customer care.

Responsibilities: 1. Respond to customer inquiries and issues via email, chat, and social media in a timely and professional manner. 2. Provide accurate and helpful information to customers regarding products, services, and company policies. 3. Assist in processing orders, returns, and exchanges according to company guidelines. 4. Collaborate with other team members to ensure excellent customer service and resolution of customer concerns. 5. Identify and escalate any issues or trends to the appropriate department for further investigation. 6. Participate in training and development opportunities to improve customer care skills and product knowledge. 7. Maintain a positive and professional attitude when interacting with customers and colleagues.

Requirements: 1. High school diploma or equivalent. 2. Excellent communication skills, both written and verbal. 3. Strong problem-solving abilities and attention to detail. 4. Ability to work effectively in a team setting. 5. Leadership qualities and the ability to take initiative when necessary. 6. Proficiency in Microsoft Office and basic computer skills. 7. Experience in customer service is a plus but not required.

Personality Traits: Reliable and dedicated.

Soft Skills: Problem-solving and leadership.

Benefits: 1. Relocation allowance for eligible candidates. 2. Dental insurance coverage. 3. Company-provided equipment for work.

Working Environment: At Al Rajhi Holding Group, we believe in giving back to the community through corporate social responsibility initiatives. As an Online Customer Care Assistant, you will have the opportunity to contribute to these efforts and make a positive impact on society.

Equal Opportunity Statement: Al Rajhi Holding Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We value diversity and inclusivity in our workforce.

Deadline to Apply: June 23, 2024

We look forward to welcoming a motivated and enthusiastic individual to our team to provide exceptional customer care and support our continued growth and success at Al Rajhi Holding Group. Apply now to join us in making a difference in the lives of our customers and community.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.