Online Customer Care Assistant

Job Description:

ACWA Power is seeking a detail-oriented and customer-focused Online Customer Care Assistant to join our team in Medina, SA. This entry-level part-time position is ideal for individuals who are independent, motivated, and have a passion for providing exceptional customer service.

Responsibilities: - Respond to customer inquiries and resolve issues via online platforms such as email, chat, and social media - Maintain a high level of professionalism and customer service - Assist customers with product information, order processing, and troubleshooting - Work collaboratively with the customer care team to ensure a seamless customer experience - Keep accurate records of customer interactions and transactions - Stay up to date on company products, policies, and services

Requirements: - Strong communication skills, both written and verbal - Ability to work independently and prioritize tasks effectively - Excellent problem-solving skills and attention to detail - Previous customer service experience is a plus but not required - Knowledge of online customer service platforms and tools - Commitment to teamwork and cooperation with colleagues

Benefits: - Paid Time Off (PTO) - Relocation allowance - Employee discounts on company products - Opportunities for growth and leadership development - A supportive working environment that values inclusivity and mentorship

Equal Opportunity Statement: ACWA Power is an equal opportunity employer and encourages applications from individuals of all backgrounds, regardless of race, gender, age, religion, or sexual orientation. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-07-05

Join our team at ACWA Power and embark on a rewarding career in online customer care!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.