Online Customer Care Associate

Herfy Food Services Co is seeking a motivated and independent Online Customer Care Associate to join our team in Mecca, SA. As an Associate Level position, we require a minimum of 2 years of experience in customer service or a related field.

Responsibilities: - Provide excellent customer service to online customers via chat, email, and phone - Handle and resolve customer inquiries and complaints in a timely and professional manner - Process orders, returns, and exchanges accurately - Keep up-to-date records of customer interactions and transactions - Collaborate with other departments to ensure customer satisfaction - Identify and implement innovative solutions to improve the customer experience - Manage and respond to online reviews and feedback - Assist with social media management and online marketing efforts

Requirements: - Strong communication and interpersonal skills - Ability to work independently and take initiative - Problem-solving skills and attention to detail - Proficiency in using online communication tools and platforms - Prior experience in customer service is preferred

Personality traits: - Motivated: We are looking for individuals who are driven to succeed and exceed customer expectations - Independent: The ability to work autonomously and make decisions on behalf of the company

Soft skills: - Innovation: A mindset to constantly seek new ways to improve processes and enhance the customer experience - People management: The ability to effectively communicate with customers and colleagues to achieve desired outcomes

Benefits: - Company transportation for eligible employees - Relocation allowance for eligible employees - Company-provided equipment for work-from-home set up

Working environment: At Herfy Food Services Co, we strive to cultivate a sense of ownership and responsibility at every level of the organization. We value teamwork, creativity, and professionalism in all aspects of our work.

Deadline to apply: May 6, 2024

Equal opportunity statement: Herfy Food Services Co is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. We are committed to building a diverse and inclusive workforce that reflects the communities we serve.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.