Online Customer Care Specialist

Job Description:

Saudi Kayan Petrochemical Company is seeking a dedicated Online Customer Care Specialist to join our team in Medina, SA. As a part-time entry-level position, the Online Customer Care Specialist will be responsible for providing exceptional customer service to our online customers.

Responsibilities: 1. Responding to customer inquiries and resolving issues in a timely and professional manner. 2. Managing customer accounts and ensuring accurate and up-to-date information. 3. Providing product information and assistance with online orders. 4. Collaborating with other departments to address customer concerns and improve the overall customer experience. 5. Monitoring social media channels and responding to customer feedback and reviews. 6. Assisting with order fulfillment and shipping logistics.

Requirements: 1. Hardworking and resilient with a strong work ethic. 2. Possess emotional intelligence and have a high level of attention to detail. 3. Excellent communication skills, both written and verbal. 4. Ability to work independently and as part of a team. 5. Basic computer skills and knowledge of online platforms. 6. Prior customer service experience is a plus, but not required.

Benefits: 1. Paid overtime for additional hours worked. 2. Vision insurance coverage. 3. Joining bonus for new employees.

Working Environment: At Saudi Kayan Petrochemical Company, we strive to spark creativity and motivation in our employees. Our working environment is designed to inspire greatness and foster personal and professional growth.

Equal Opportunity Statement: Saudi Kayan Petrochemical Company is an equal opportunity employer. We actively promote diversity and inclusion in the workplace and do not discriminate on the basis of race, gender, age, religion, sexual orientation, or any other protected characteristic.

Deadline to Apply: Interested candidates must submit their applications by June 29, 2024.

Join us at Saudi Kayan Petrochemical Company and be part of a dynamic team dedicated to providing exceptional customer service to our valued online customers. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.