Online Customer Service Assistant

Job Description:

We are seeking a highly motivated and hardworking Online Customer Service Assistant to join our team at Al Gosaibi Bros. in Medina, SA. This is a part-time entry-level position with the opportunity for growth within the company. The Online Customer Service Assistant will be responsible for providing exceptional customer service to our online customers and assisting with various tasks to ensure a seamless online shopping experience.

Responsibilities: - Respond to customer inquiries via email, chat, and phone in a timely and professional manner - Process online orders, returns, and exchanges - Monitor and update online inventory and product information - Assist with online marketing campaigns and promotions - Collaborate with the marketing and sales teams to improve the online customer experience - Provide feedback to management on customer trends and issues - Assist with other customer service-related tasks as needed

Requirements: - High school diploma or equivalent - Excellent written and verbal communication skills - Strong project management and organizational skills - Ability to work independently and in a team environment - Adaptable to a fast-paced and ever-changing work environment - Prior customer service experience is a plus, but not required - Proficiency in Microsoft Office Suite and online communication tools

Personality Traits: - Hardworking: Willing to go above and beyond to assist customers and meet their needs - Adaptable: Able to quickly learn new processes and systems

Soft Skills: - Project management: Able to effectively manage multiple tasks and prioritize deadlines - Cooperation: Willing to work collaboratively with team members to achieve common goals

Benefits: - Paid overtime for hours worked beyond the normal part-time schedule - Dental insurance for eligible employees - Gym membership for eligible employees

Working Environment: At Al Gosaibi Bros., we are dedicated to understanding and exceeding customer expectations. We strive to provide a positive and supportive work environment where employees can grow and succeed.

Equal Opportunity Statement: Al Gosaibi Bros. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: July 4, 2024

If you meet the requirements and are looking for an exciting opportunity to join a dynamic team, we encourage you to apply for the Online Customer Service Assistant position with Al Gosaibi Bros. in Medina, SA.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.