Online Customer Service Manager

Job Description:

Fitaihi Holding Group is seeking a talented and experienced Online Customer Service Manager to join our team in Jeddah, SA. As a Mid-to-Senior Level position, the ideal candidate will have at least 8 years of relevant experience in customer service management.

Responsibilities: - Oversee all online customer service operations, including responding to customer inquiries, resolving issues, and managing customer feedback - Develop and implement strategies to improve customer satisfaction and retention - Lead a team of customer service representatives and provide guidance and training as needed - Monitor key performance indicators and analyze data to identify areas for improvement - Collaborate with other departments to ensure a seamless customer experience across all touchpoints - Stay up-to-date with industry trends and best practices in online customer service

Requirements: - Bachelor's degree in Business Administration or a related field - Proven track record of success in online customer service management - Strong leadership and communication skills - Ability to think critically and solve problems efficiently - Hardworking and resilient personality traits - Innovative and cooperative soft skills - Excellent organizational and time management skills

Benefits: - Travel opportunities - Remote work flexibility - Gym membership

Working Environment: At Fitaihi Holding Group, we are committed to supporting our employees in their personal and professional development. We provide a supportive and inclusive work environment where everyone has the opportunity to succeed.

Deadline to apply: 2024-07-04

Equal Opportunity Statement: Fitaihi Holding Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.