Online Customer Service Officer

Job Description:

We are looking for a dedicated and resilient Online Customer Service Officer to join our team at Al Hokair Group in Riyadh, SA. As an associate-level employee with at least 3 years of experience, you will be responsible for providing exceptional customer service to our online customers.

Responsibilities: - Responding to customer inquiries and resolving issues via online chat, email, and social media platforms - Managing customer accounts and processing orders - Providing product information and recommendations to customers - Handling returns and exchanges - Monitoring online reviews and addressing customer feedback - Collaborating with other departments to improve overall customer experience - Maintaining accurate records of customer interactions

Requirements: - 3+ years of experience in customer service or a related field - Strong communication skills, both written and verbal - Excellent time management and problem-solving skills - Ability to work independently and as part of a team - Resilient attitude towards handling difficult customers and situations - Dedicated to providing outstanding customer service - Experience with CRM software is a plus

Personality Traits: Resilient, Dedicated

Soft Skills: Time management, Problem-solving

Benefits: - Life insurance - Free accommodation - Remote work flexibility

Working Environment: Achieve success in a high-energy workplace focused on delivering impactful results. We value teamwork, creativity, and a customer-first mentality.

Deadline to Apply: April 17, 2024

Equal Opportunity Statement: Al Hokair Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or veteran status. We are committed to creating an inclusive and diverse work environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.