Online Customer Service Officer

Job Description:

We are seeking a proactive and detail-oriented Online Customer Service Officer to join our team at the National Shipping Company of Saudi Arabia in Riyadh. This is a part-time entry-level position suitable for individuals with 0 years of experience who are looking to kickstart their career in customer service.

Responsibilities: - Provide excellent customer service through various online channels such as email, chat, and social media platforms - Respond promptly to customer inquiries, resolve issues, and escalate complex cases to the appropriate department - Manage customer accounts, process orders, and track shipments - Assist customers with online transactions, payment issues, and technical support - Maintain accurate records of customer interactions and transactions - Stay up-to-date on company products and services to provide accurate information to customers - Collaborate with team members to improve customer service processes and procedures

Requirements: - Independent and resourceful mindset to handle customer inquiries effectively - Strong time management skills to prioritize tasks and meet deadlines - Ability to negotiate with customers to achieve mutually beneficial solutions - Excellent written and verbal communication skills in Arabic and English - Proficient in using online customer service tools and platforms - Ability to work effectively in a fast-paced environment and adapt to changing priorities

Benefits: - Joining Bonus for new hires - Paid Time Off (PTO) for part-time employees - Opportunity for paid overtime during peak business periods

Working Environment: At the National Shipping Company of Saudi Arabia, we cultivate a sense of ownership and responsibility at every level. As an Online Customer Service Officer, you will have the opportunity to make a meaningful impact on our customers' experience while developing valuable skills for your career growth.

Equal Opportunity Statement: We are an equal opportunity employer and value diversity in our workforce. We encourage all qualified candidates to apply for this position regardless of race, gender, age, religion, sexual orientation, or disability.

Deadline to apply: 2024-05-06

Join our team and become a key player in delivering exceptional customer service to our valued clients at the National Shipping Company of Saudi Arabia!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.