Online Customer Service Specialist

Job Description:

Savola Group is seeking an Online Customer Service Specialist to join our team in Jeddah, SA. This is a part-time position at the Associate level, requiring a minimum of 3 years of relevant experience. The ideal candidate will be reliable, resourceful, have strong critical thinking skills, and excel at planning.

Responsibilities: - Respond to customer inquiries and provide assistance through various online platforms - Handle customer complaints and ensure timely resolution - Process online orders and ensure accurate and timely delivery - Collaborate with other team members to improve customer service processes - Monitor and analyze customer feedback to identify trends and areas for improvement - Stay up-to-date on company products and services to provide accurate information to customers

Requirements: - 3+ years of experience in online customer service or a related field - Reliable and resourceful individual with strong critical thinking skills - Excellent planning and organization skills - Strong communication skills, both written and verbal - Ability to work independently and as part of a team - Proficiency in MS Office and online customer service platforms

Benefits: - Medical coverage - Paid overtime - Joining Bonus

Working Environment: At Savola Group, we encourage a spirit of exploration and taking calculated risks for growth. Our team works collaboratively to achieve our goals and continuously improve our customer service efforts.

Deadline to Apply: May 6, 2024

Equal Opportunity Statement: Savola Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating an inclusive and diverse workforce.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.