Online Customer Success Assistant

Job Description:

Zain Saudi Arabia is seeking a motivated and enthusiastic Online Customer Success Assistant to join our team in Mecca, SA. As an entry-level position, this part-time role is perfect for individuals looking to begin their career in the telecommunications industry.

Responsibilities: - Serve as the primary point of contact for our online customers, providing exceptional customer service and support via chat, email, and social media platforms - Assist customers with inquiries, technical issues, and product information - Identify and escalate priority issues to the appropriate team members for resolution - Proactively engage with customers to ensure their satisfaction and promote loyalty to the brand - Collaborate with cross-functional teams to optimize the online customer experience - Stay up-to-date on industry trends and best practices to continuously improve customer service processes

Requirements: - No prior work experience required, but a willingness to learn and grow in a fast-paced environment - Confident and passionate individuals with strong communication skills - Ability to effectively manage relationships with various types of customers - Excellent time management skills to prioritize tasks and meet deadlines - Proficiency in using online communication tools and platforms

Benefits: - Visa sponsorship for eligible candidates - Company-provided equipment for remote work - Life insurance coverage for peace of mind

Working Environment: Join a dynamic team at Zain Saudi Arabia that is at the forefront of innovation and technology. Be part of a company that values diversity, creativity, and teamwork, and sets industry benchmarks for excellence.

Deadline to Apply: June 1, 2024

Equal Opportunity Statement: Zain Saudi Arabia is an equal opportunity employer and prohibits discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.