Online Customer Success Associate

Job Description:

Mobily is seeking a part-time Online Customer Success Associate to join our team in Mecca, SA. As an Entry Level position, this role is perfect for individuals with at least 1 year of experience who are confident, driven, and possess strong negotiation and analysis skills.

Responsibilities: - Engage with customers via online platforms to ensure their needs are met and issues are resolved in a timely manner - Build and maintain strong relationships with customers to drive retention and loyalty - Collaborate with internal teams to address customer feedback and improve processes - Analyze customer data and feedback to identify trends and opportunities for improvement - Provide product recommendations, promotions, and support to drive sales and customer satisfaction - Assist in managing customer accounts, including billing, account inquiries, and troubleshooting technical issues - Contribute to overall customer success strategy and initiatives

Requirements: - Bachelor's degree or equivalent experience - 1+ years of experience in a customer-facing role - Confident and driven personality with excellent communication skills - Strong negotiation and analytical skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and online collaboration tools - Experience with CRM software is a plus

Benefits: - Training & professional development opportunities - Company equipment provided - Life insurance coverage - Encouraging work environment that promotes growth through exploration and calculated risks

Equal Opportunity Statement: Mobily is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

Deadline to apply: July 4, 2024

If you meet the requirements and are ready to take on a challenging and rewarding role in customer success, we encourage you to apply for the Online Customer Success Associate position at Mobily today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.