Online Customer Success Manager

Job Description:

Dar Al Arkan Real Estate Development Company is currently seeking a part-time Online Customer Success Manager to join our team in Jeddah, Saudi Arabia. This position is ideal for an associate-level candidate with at least 5 years of experience in customer success or a related field. The successful candidate should possess a strong work ethic, be driven to succeed, and have excellent emotional intelligence and attention to detail.

Responsibilities: - Manage and maintain relationships with online customers to ensure satisfaction and retention - Understand customer needs and provide solutions or recommendations as needed - Monitor customer feedback and address any issues or concerns in a timely manner - Collaborate with sales and marketing teams to provide support and maximize customer success - Analyze customer data and trends to identify opportunities for improvement - Develop and implement strategies to increase customer engagement and loyalty - Stay up-to-date on industry trends and best practices in customer success

Requirements: - Bachelor's degree in Business Administration, Marketing, or related field - 5+ years of experience in customer success, account management, or a similar role - Excellent communication and interpersonal skills - Strong problem-solving abilities and a proactive approach to customer service - Ability to work independently and in a team environment - Proficiency in CRM software and Microsoft Office Suite - Hardworking and driven attitude - Emotional intelligence and attention to detail

Benefits: - Relocation allowance for eligible candidates - Disability insurance - Training and professional development opportunities - Competitive salary and benefits package

Working Environment: At Dar Al Arkan Real Estate Development Company, we foster a creative and innovative working environment where employees are encouraged to express their ideas and unleash their creativity. We believe in celebrating and nurturing innovation to drive success for our team and our customers.

Deadline to Apply: June 10, 2024

Equal Opportunity Statement: Dar Al Arkan Real Estate Development Company is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.