Online Customer Success Officer

Job Description:

We are looking for a dedicated Online Customer Success Officer to join our team at Al-Rashid Trading & Contracting Co Ltd in Riyadh, SA. As a part-time entry-level position, you will be responsible for ensuring the satisfaction and success of our online customers.

Responsibilities: 1. Communicate with customers through various online channels to address their inquiries, concerns, and feedback. 2. Provide personalized support to customers to ensure their needs are met and issues are resolved in a timely manner. 3. Monitor customer satisfaction metrics and identify areas for improvement in our online services. 4. Collaborate with cross-functional teams to develop strategies to enhance the customer experience. 5. Conduct research to stay up-to-date on industry trends and customer preferences. 6. Assist in the development and implementation of customer success initiatives to drive customer retention and loyalty. 7. Proactively identify opportunities to upsell or cross-sell products and services to existing customers.

Requirements: 1. Hardworking and independent individual who can thrive in a fast-paced online customer service environment. 2. Strong critical thinking skills to analyze customer feedback and identify areas for improvement. 3. Ability to conduct research to stay informed on industry trends and best practices in customer success. 4. Excellent communication skills to effectively interact with customers and internal teams. 5. Proficiency in using online communication tools and customer relationship management systems.

Benefits: 1. Relocation allowance for eligible candidates. 2. Visa sponsorship for qualified candidates. 3. Employee discounts on company products and services. 4. Opportunities for personal and professional development through our supportive working environment.

Equal Opportunity Statement: Al-Rashid Trading & Contracting Co Ltd is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and do not discriminate on the basis of race, gender, religion, or any other protected status.

Deadline to apply: 2024-07-12

Join our team and be a part of our mission to deliver exceptional online customer service at Al-Rashid Trading & Contracting Co Ltd. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.