Online Customer Success Representative

Job Description:

We are seeking a dedicated and motivated Online Customer Success Representative to join our team at Zamil Industrial Investment Company in Medina, Saudi Arabia. As an Associate Level position, the Online Customer Success Representative will be responsible for providing exceptional customer service and support to our online clients.

Responsibilities: 1. Manage all online customer inquiries and issues promptly and professionally. 2. Establish and maintain strong relationships with online customers to ensure their satisfaction and loyalty. 3. Provide product information, assistance, and guidance to customers as needed. 4. Collaborate with internal teams to address customer concerns and improve overall online customer experience. 5. Monitor online customer feedback and reviews, and address any negative feedback in a timely manner. 6. Stay up to date on industry trends and developments to better serve our online customers. 7. Track and report on key metrics related to online customer satisfaction and retention.

Requirements: 1. Bachelor's degree in a related field preferred. 2. Minimum of 4 years of experience in customer service or online customer support. 3. Strong critical thinking and problem-solving skills. 4. Excellent communication and interpersonal skills. 5. Motivated and adaptable with a positive attitude. 6. Ability to work independently and as part of a team. 7. Proficiency in Microsoft Office and CRM software. 8. Fluency in both English and Arabic is preferred.

Benefits: 1. Life insurance coverage. 2. Training and professional development opportunities. 3. Travel opportunities for conferences and events.

Working Environment: At Zamil Industrial Investment Company, we provide a dynamic workplace that values teamwork, fosters innovation, and celebrates shared success. Our online customer success team works collaboratively to ensure our online customers receive the best possible service and support.

Deadline to Apply: May 18, 2024

Equal Opportunity Statement: Zamil Industrial Investment Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We are committed to creating an inclusive and diverse workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.