Online Customer Success Specialist

Job Description:

We are seeking a part-time Online Customer Success Specialist to join our team at National Water Company in Medina, SA. As an Associate Level role, the successful candidate should have at least 4 years of experience in customer service or a related field. The ideal candidate will be adaptable, confident, have excellent people management skills, and possess a strong attention to detail.

Responsibilities: - Manage customer inquiries and provide timely and accurate responses via online channels such as email, chat, and social media - Build and maintain strong relationships with customers to ensure their satisfaction and loyalty - Work cross-functionally with other teams to address customer issues and improve overall customer experience - Analyze customer data and feedback to identify trends and opportunities for improvement - Collaborate with the sales team to identify upsell and cross-sell opportunities - Develop and implement strategies to increase customer retention and reduce churn - Stay up-to-date on industry trends and best practices to provide top-notch customer service

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - 4+ years of experience in customer service or a similar role - Excellent communication skills, both written and verbal - Strong problem-solving abilities and a customer-centric mindset - Proficiency in CRM software and other customer management tools - Ability to work independently and as part of a team in a fast-paced environment

Benefits: - Dental insurance - Gym membership - Parental leave

Working Environment: At National Water Company, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. Our team is committed to providing the best possible experience for our customers, and we are looking for someone who shares that passion.

Equal Opportunity Statement: National Water Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.