Online Customer Success Specialist

Job Description:

Savola Group is seeking a part-time Online Customer Success Specialist to join our team in Medina, SA. As an Associate level role, the Online Customer Success Specialist will be responsible for providing exceptional customer service and support to our online customers. The successful candidate will have at least 3 years of experience in a customer-facing role, possess strong communication skills, and be highly motivated and independent.

Responsibilities: - Manage customer inquiries and provide timely and helpful responses via email, live chat, and phone - Troubleshoot and resolve customer issues related to online orders, shipping, returns, and product inquiries - Proactively reach out to customers to ensure satisfaction and resolve any potential issues - Collaborate with internal teams to address customer concerns and improve the overall online shopping experience - Provide feedback to management on customer trends, product feedback, and process improvements - Utilize negotiation skills to retain customers and resolve escalated issues - Use creativity to develop strategies for enhancing customer engagement and loyalty

Requirements: - At least 3 years of experience in a customer service or customer success role - Strong communication skills and ability to effectively interact with customers - Ability to work independently and prioritize tasks effectively - Motivated to exceed customer expectations and deliver exceptional service - Strong negotiation skills and ability to handle difficult conversations professionally - Creative problem-solving abilities and a passion for driving customer success

Benefits: - Paid overtime for any additional hours worked - Profit sharing opportunities based on individual and team performance - Vision insurance coverage for eligible employees

Working Environment: At Savola Group, we cultivate a sense of ownership and responsibility at every level of the organization. We believe in empowering our employees to take initiative and make an impact on our success. The Online Customer Success Specialist will have the opportunity to work in a supportive and collaborative environment where their contributions are valued.

Deadline to Apply: 2024-06-23

Equal Opportunity Statement: Savola Group is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified individuals are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.