Online Customer Support Assistant

Job Description:

Panda Retail Company is seeking a diligent and motivated Online Customer Support Assistant to join our team in Medina, SA. As an Entry Level position, this part-time role requires at least 1 year of experience in customer service or a related field. The ideal candidate will be hardworking, independent, and possess strong teamwork and emotional intelligence skills.

Responsibilities: - Respond to customer inquiries and provide support via online channels, including email, live chat, and social media - Assist customers with product information, order tracking, returns, and other inquiries - Handle escalated customer issues and find solutions in a timely and professional manner - Collaborate with other team members to ensure a seamless customer experience - Maintain accurate records of customer interactions and transactions - Stay up to date on product knowledge and company policies to provide accurate information to customers

Requirements: - 1 year of experience in customer service or a related field - Excellent communication skills, both written and verbal - Strong problem-solving abilities and attention to detail - Ability to work independently and as part of a team - Proficiency in using online customer support tools and systems - High school diploma or equivalent

Benefits: - Paid sick leave - Disability insurance - Training & professional development opportunities - A positive working environment that upholds the highest standards of ethical conduct and integrity

Equal Opportunity Statement: Panda Retail Company is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.