Online Customer Support Assistant

Job Description:

We are seeking a dedicated and adaptable Online Customer Support Assistant to join our team at Al-Rashid Trading & Contracting Co Ltd in Riyadh, SA. As an entry-level position, no prior experience is required, making this an excellent opportunity for someone looking to kickstart their career in customer support.

Responsibilities: 1. Respond to customer inquiries via email, chat, and social media platforms in a timely and professional manner. 2. Assist customers with product information, order tracking, and issue resolution. 3. Process customer orders and handle returns and exchanges. 4. Collaborate with other team members to provide a seamless customer experience. 5. Monitor customer feedback and escalate any recurring issues to the management team. 6. Keep accurate records of customer interactions and transactions.

Requirements: 1. Strong communication skills and a customer-centric mindset. 2. Ability to work effectively in a fast-paced and dynamic environment. 3. Basic computer skills and proficiency in Microsoft Office Suite. 4. Adaptability and willingness to learn new processes and procedures. 5. High school diploma or equivalent.

Personality traits: 1. Dedication to providing excellent customer service. 2. Adaptability to handle a variety of tasks and responsibilities.

Soft skills: 1. Adaptability to changing circumstances and customer needs. 2. Cooperation with team members to achieve common goals.

Benefits: 1. Paid sick leave for part-time employees. 2. Medical coverage for all employees. 3. Free food provided during working hours.

Working environment: At Al-Rashid Trading & Contracting Co Ltd, we strive to spark creativity and motivation in an environment that inspires greatness. We believe in fostering a positive and supportive workplace culture where employees can thrive and grow.

Deadline to apply: Interested candidates should submit their applications by June 23, 2024.

Equal Opportunity Statement: Al-Rashid Trading & Contracting Co Ltd is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.