Online Customer Support Officer

Job Description:

We are seeking a motivated and enthusiastic Online Customer Support Officer to join our team at Dallah Healthcare Company in Jeddah, Saudi Arabia. This is a part-time entry-level position ideal for individuals with a passion for customer service and healthcare.

Responsibilities: 1. Provide online customer support through various channels such as email, chat, and social media platforms. 2. Assist customers with inquiries, technical issues, and product information. 3. Resolve customer complaints in a professional and timely manner. 4. Coordinate with other departments to ensure customer satisfaction and resolution. 5. Process orders, returns, and exchanges accurately. 6. Maintain a high level of product knowledge to effectively assist customers. 7. Contribute to improving customer support processes and policies.

Requirements: 1. Independent and driven personality traits to thrive in a fast-paced environment. 2. Excellent communication and negotiation skills to interact effectively with customers. 3. Ability to work flexible hours, including weekends and evenings. 4. Proficient in using online communication tools and platforms. 5. Basic knowledge of healthcare products and services is a plus. 6. No prior experience required, training will be provided.

Benefits: 1. Employee discounts on healthcare products and services. 2. Visa sponsorship for eligible candidates. 3. Paid overtime for additional hours worked.

Working Environment: At Dallah Healthcare Company, we foster a culture that values creativity and innovation. Our team is encouraged to think outside the box and explore new ways to improve our services and customer experience.

Deadline to Apply: May 2, 2024

Equal Opportunity Statement: Dallah Healthcare Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.