Online Customer Support Officer

Job Description:

The Online Customer Support Officer at Saudi Telecom Company in Jeddah will be responsible for providing exceptional customer service through various online channels such as email, chat, and social media. This position requires a high level of communication skills, attention to detail, and the ability to multitask in a fast-paced environment. The ideal candidate will have at least 3 years of experience in customer support, be confident in their abilities, and passionate about delivering the best possible experience to customers.

Responsibilities: - Respond to customer inquiries and resolve issues through online channels in a timely manner - Assist customers with account management, billing inquiries, and technical support - Identify and escalate priority issues to the appropriate department - Provide proactive outreach to customers to ensure satisfaction and retention - Maintain accurate records of customer interactions and transactions - Collaborate with other team members to improve overall customer support processes

Requirements: - Bachelor's degree in a related field - 3+ years of experience in customer support - Strong written and verbal communication skills - Ability to navigate online platforms and customer management systems - Emotional intelligence and the ability to connect with customers on a personal level - Creativity in problem-solving and finding solutions for customers - Confident in handling difficult situations and providing exceptional service - Passion for customer service and helping others - Ability to work independently and as part of a team - Willingness to work flexible hours, including evenings and weekends

Benefits: - Retirement plan - Paid overtime - Travel and spending expenses for business-related trips - Opportunities for career advancement and professional development

Working Environment: The Online Customer Support Officer will thrive in a culture that embraces change and responds resiliently to challenges. The company values innovation, collaboration, and adaptability, creating a dynamic and supportive work environment.

Equal Opportunity Statement: Saudi Telecom Company is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants, regardless of race, gender, religion, age, sexual orientation, or disability status.

Deadline to apply: 2024-06-25

Please note that this is a part-time position at the Associate level. If you meet the requirements and are passionate about providing excellent customer support experiences, we encourage you to apply for this exciting opportunity with Saudi Telecom Company in Jeddah, SA.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.