Online Customer Support Officer

Job Description:

The Saudi Arabian Fertilizer Company is seeking a part-time Online Customer Support Officer to join our team in Medina, SA. As an Associate level position, you will be responsible for providing exceptional customer service through various online platforms.

Responsibilities: - Responding to customer inquiries and resolving issues via email, chat, and social media platforms - Providing product information and guidance to customers - Processing orders and coordinating with the logistics team for timely delivery - Monitoring online reviews and addressing any negative feedback - Collaborating with other departments to improve customer experience - Updating and maintaining customer databases

Requirements: - 2 years of relevant experience in customer support or a related field - Independent and reliable work ethic - Strong project management skills - Leadership capabilities - Excellent communication and problem-solving skills - Proficiency in Microsoft Office and CRM software

Benefits: - Travel opportunities - Gym membership - Disability insurance

Working Environment: Our company is dedicated to understanding and exceeding customer expectations. We strive to provide a supportive and collaborative work environment where employees can grow and succeed.

Equal Opportunity Statement: The Saudi Arabian Fertilizer Company is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, disability, sexual orientation, or any other protected status. We encourage all qualified candidates to apply for this position.

Deadline to apply: June 29, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.