Online Customer Support Officer

Job Description:

Bawan Company is seeking a motivated and resilient Online Customer Support Officer to join our team in Jeddah, SA on a part-time basis. As an Associate Level position, the ideal candidate will have at least 2 years of experience in customer support roles.

Responsibilities: - Provide exceptional customer service through online platforms, including email, chat, and social media - Address customer inquiries, complaints, and feedback in a timely and professional manner - Troubleshoot and resolve customer issues to ensure customer satisfaction - Work closely with other team members to ensure a seamless customer experience - Assist in the development and implementation of customer support processes and procedures - Provide feedback to management on customer trends and concerns

Requirements: - 2 years of experience in a customer support role - Motivated and resilient personality traits - Strong critical thinking and decision-making skills - Excellent written and verbal communication skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and other customer support tools - Bachelor's degree in a related field is preferred

Benefits: - Paid sick leave - Paid overtime - Training and professional development opportunities

Working Environment: At Bawan Company, we encourage autonomy and independence, trusting our employees to excel in their roles. Our team-oriented environment fosters collaboration and innovation to provide the best possible experience for our customers.

Deadline to Apply: 2024-07-14

Equal Opportunity Statement: Bawan Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.