Online Customer Support Specialist

Job Description:

Zamil Industrial Investment Company is seeking a dedicated and motivated Online Customer Support Specialist to join our team in Riyadh, SA. As an Associate Level role, the ideal candidate will have at least 2 years of experience in customer support or a related field.

Responsibilities: - Provide online customer support through email, chat, and social media platforms - Address customer inquiries, complaints, and feedback in a timely and professional manner - Troubleshoot technical issues and provide solutions to ensure customer satisfaction - Collaborate with internal teams to resolve customer issues and improve the overall online customer experience - Maintain accurate records of customer interactions and transactions - Conduct research to stay updated on industry trends and customer preferences - Assist in developing and implementing customer support strategies to enhance customer loyalty and retention

Requirements: - Bachelor's degree in a relevant field - Excellent communication and customer service skills - Strong decision-making abilities and problem-solving skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - Previous experience in online customer support is preferred

Personality Traits: dedicated, motivated Soft Skills: decision-making, research

Benefits: - Paid sick leave - Dental insurance - Profit sharing

Working Environment: At Zamil Industrial Investment Company, we strive to spark creativity and motivation in an environment that inspires greatness. We value teamwork, innovation, and employee development.

Deadline to Apply: May 6, 2024

Equal Opportunity Statement: Zamil Industrial Investment Company is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.