Online Live Chat Manager

Job Description:

We are seeking a dynamic and experienced Online Live Chat Manager to join our team at Jarir Marketing Company. As the Online Live Chat Manager, you will be responsible for managing our online live chat platform, providing exceptional customer service, and driving sales through live chat interactions.

Responsibilities: - Manage and oversee the online live chat platform, ensuring timely responses to customer inquiries. - Provide excellent customer service and support to website visitors through live chat. - Assist customers with product inquiries, order processing, and issue resolution. - Monitor chat interactions to identify trends, customer feedback, and opportunities for improvement. - Collaborate with cross-functional teams to optimize the live chat experience and drive sales. - Train and mentor live chat agents to ensure consistent and high-quality customer service. - Develop and implement strategies to increase customer engagement and satisfaction through live chat. - Analyze data and metrics to measure the effectiveness of the live chat platform and make recommendations for improvement. - Stay current on industry trends and best practices in online customer service and live chat management.

Requirements: - 5+ years of experience in online customer service, live chat management, or related field. - Resourceful and dedicated mindset with a passion for delivering exceptional customer service. - Strong time management and project management skills. - Excellent communication and interpersonal skills. - Ability to thrive in a fast-paced and dynamic work environment. - Proven track record of driving sales through live chat interactions. - Experience with live chat software and online customer service platforms. - Bachelor's degree in Business, Marketing, or related field preferred.

Benefits: - Life insurance - Company transportation - Vision insurance

Working Environment: At Jarir Marketing Company, we believe in injecting a sense of joy and vibrancy into our work environment. We promote a culture of collaboration, creativity, and innovation, where every team member is valued and encouraged to excel.

Deadline to Apply: June 7, 2024

Equal Opportunity Statement: Jarir Marketing Company is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected by law. All qualified applicants will receive consideration for employment without regard to any of these characteristics.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.