Online Live Chat Manager

Job Description: We are looking for a dedicated and resourceful Online Live Chat Manager to join our team at Alinma Tokio Marine Company in Mecca, SA. As an Associate Level position, the ideal candidate will have at least 5 years of experience in customer service or a related field.

Responsibilities: - Manage the online live chat system to provide timely and accurate responses to customer inquiries - Monitor chat conversations to ensure quality and compliance with company policies - Provide support and guidance to chat agents to enhance customer satisfaction - Analyze chat data to identify trends and opportunities for improvement - Collaborate with other departments to implement chat enhancements and updates - Stay current on industry trends and best practices in online customer service

Requirements: - 5 years of experience in customer service or a related field - Strong problem-solving skills and the ability to think innovatively - Excellent communication skills, both written and verbal - Proficiency in using online chat systems and related software - Ability to work independently and as part of a team - Bachelor's degree in a relevant field is preferred

Benefits: - Travel and spending expenses covered - Life insurance - Gym membership - Opportunities for professional development and advancement

Working Environment: At Alinma Tokio Marine Company, we thrive in an environment that embraces and navigates change seamlessly. You will have the opportunity to work with a diverse and dynamic team that is committed to excellence.

Deadline to Apply: June 25, 2024

Equal Opportunity Statement: Alinma Tokio Marine Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We encourage all qualified candidates to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.