Online Live Chat Manager

Job Description:

Hilton Mecca is currently seeking a part-time Online Live Chat Manager to join our team. As an Associate Level position, the ideal candidate will have at least 5 years of experience in a similar role and be driven, dedicated, possess excellent negotiation and people management skills.

Responsibilities: - Manage online live chat services to assist customers in booking accommodations and resolving any inquiries or issues in a timely manner - Develop and implement strategies to increase customer satisfaction and drive online bookings - Monitor chat performance metrics and continually optimize chat responses to improve customer experience - Train and supervise a team of chat agents to ensure they provide high-quality customer service - Collaborate with other departments such as reservations, sales, and marketing to ensure accurate and up-to-date information is provided to customers

Requirements: - Bachelor's degree in hospitality management, business, or a related field - Minimum of 5 years of experience in online chat management or customer service role - Strong communication and organizational skills - Ability to work independently and as part of a team - Proficient in Microsoft Office Suite and customer relationship management systems - Available to work flexible hours, including weekends and holidays

Benefits: - Company transportation for commuting to and from work - Paid Time Off (PTO) for vacation, sick days, and personal time - Free food during shifts

Working Environment: At Hilton Mecca, we encourage a culture of ongoing learning and development for personal and professional growth. Our team members receive training and opportunities for advancement within the company.

Deadline to Apply: July 12, 2024

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.