Online Support Assistant

Job Description:

Hilton is seeking a dynamic and enthusiastic Online Support Assistant to join our team in Mecca, SA. This part-time position is ideal for entry-level candidates looking to gain experience in the hospitality industry. As an Online Support Assistant, you will be responsible for providing exceptional customer support to online guests through various digital platforms.

Responsibilities: 1. Respond promptly to customer inquiries via email, chat, and social media platforms. 2. Assist guests with booking reservations, answering questions about hotel amenities, and resolving any issues or complaints. 3. Monitor online reviews and feedback to ensure guest satisfaction and address any concerns in a timely manner. 4. Collaborate with other departments to coordinate guest requests and ensure a seamless online experience for guests. 5. Utilize data analysis tools to identify trends and opportunities for improvement in the online support process. 6. Make informed decisions based on data insights to enhance customer service strategies. 7. Provide administrative support to the online support team as needed. 8. Stay up-to-date on industry trends and best practices in online customer support.

Requirements: 1. Energetic and hardworking attitude with a passion for delivering exceptional customer service. 2. Strong analytical skills and the ability to make informed decisions based on data insights. 3. Excellent communication skills, both written and verbal. 4. Ability to work independently and as part of a team in a fast-paced environment. 5. Proficiency in Microsoft Office and experience using online customer support platforms. 6. Previous experience in customer service or hospitality is preferred but not required.

Benefits: - Travel and spending expenses reimbursement for work-related trips. - Gym membership for personal health and wellness. - Remote work flexibility for a better work-life balance.

Working Environment: At Hilton, we leverage data to inform decisions and drive strategic initiatives. Our team values collaboration, innovation, and continuous improvement to provide an exceptional guest experience.

Equal Opportunity Statement: Hilton is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected by law. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.