Online Support Assistant

Job Description: Online Support Assistant

The National Shipping Company of Saudi Arabia is currently seeking an Online Support Assistant to join our team in Riyadh on a part-time basis. This entry-level position requires at least 1 year of experience and is ideal for individuals who are confident, resilient, and possess strong leadership and presentation skills.

Responsibilities: - Provide online support to customers through various channels such as email, chat, and social media - Respond to customer inquiries in a timely and professional manner - Assist customers with troubleshooting technical issues related to our online services - Work closely with the customer service team to ensure a seamless online experience for our customers - Monitor online reviews and feedback to address customer concerns and issues proactively - Collaborate with other departments to continuously improve our online support services - Maintain accurate records of customer interactions and transactions

Requirements: - High school diploma or equivalent - 1 year of experience in a customer service or online support role - Confident and resilient personality - Strong leadership and presentation skills - Excellent communication and problem-solving abilities - Ability to work independently and as part of a team - Proficiency in MS Office and online communication tools - Fluent in English and Arabic

Benefits: - Employee discounts - Company-provided equipment - Visa sponsorship

Working Environment: At the National Shipping Company of Saudi Arabia, we uphold the highest standards of ethical conduct and integrity. We are committed to providing a supportive and inclusive work environment where all employees are treated with respect and dignity.

Equal Opportunity Statement: The National Shipping Company of Saudi Arabia is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. All qualified applicants will receive consideration for employment.

Deadline to apply: June 29, 2024

If you meet the requirements and are interested in joining our team as an Online Support Assistant, please submit your application before the deadline. We look forward to welcoming you to our dynamic and diverse workplace.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.